SOS Emergency Instructions

Don’t panic!  Fix the most common emergency issues with these step-by-step instructions.

Use this form to:

  • Report a bug
  • Describe a problem
  • Submit a suggestion

DO NOT use this form for urgent issues that require immediate attention.

For emergencies, first check the other sections of this Help Page to see if a solution is available.  If needed, send an email to events@dartconnect.com to alert DartConnect that you need urgent assistance.

Digital Steel Customer Report

If the WiFi network is experiencing low bandwidth, system performance may be affected.

Test Your Network Speed With Fast.com:

Tips for resolving network problems:

  • If possible, set up private, password protected network access that is not available to the public
  • Use cell service “Hot Spots” to connect control desk devices separately from scoring tablets

For additional help information:

Understanding the Importance of a Quality WiFi network to support your DartConnect Competition (coming soon)

Are you experiencing any of the following?

  • Bracket Program & Master Player List Are Not Behaving Normally:
    • Page is unresponsive
    • Page will not load fully, main section is “blank”
    • Page refreshes continuously on its own
    • Screen freezes when accepting results or other actions
    • Will not allow me to type in or edit a field (Player Editing or Score Editing)
    • Other performance issues

Your Chrome Browser may be using an “extension” that is interfering with Digital Steel.

To resolve, try one of the following:

  1. Turn off all of your Chrome extensions
  2. OR – Open the bracket program in an “Incognito Tab” (see picture below)
  3. OR- Open the bracket program in Firefox or Microsoft Edge

Change any players, teams or Byes for any match if the participants have not yet played any matches in the event. This is commonly used to fill a Bye spot to accommodate a late entry or to add someone that was left out.

How to use the “Switch Player” tool

For KNOCKOUT Brackets:
(This works for singles events AND team events; for team events, you can swap out one or more players on a team)

  1. Click on the match you want to change to open the match card (Tip: Click on Player Names).
  2. Next go to Advanced Options and click “view.”
  3. Click “Confirm” for the “Switch Player” option and confirm which player you want to change.
  4. Type in the search box or scroll through the player list to find the new player you wish to add, or select “Bye” instead.
  5. Click “Confirm” to complete the change.
  6. If the new player has not checked in, add them to the Master Roster and then refresh the bracket program to update the available player list
  7. The bracket page will now auto-refresh to reflect the change
  8. If screen appears stuck, refresh the page and check the bracket to see if new player is listed, if not, try again

For ROUND ROBIN (Group Play) Events:
(NOTE: For Round Robin this currently works with singles events ONLY)

  • Adding a player to a group [Learn How]
  • Swapping a player with a different player [Learn How]
  • Removing a player who has withdrawn & deleting any match data [Learn How]

NOTE: If the player has already played a match, but you are allowing them to be replaced, do the following.  To swap out this player,  you must first reset any matches they have played. In Group Play, this must be EVERY match in which they have a score recorded.

Related Tools:
How to Reset a Match

If for any reason a re-draw is required after you have have saved it, use the “Re-Draw Event” tool to reset the competition. This will delete any matches that have already been played.

The event will return to the state just before the draw was done, with the event’s player roster intact, available for editing the player list or recreating the competition.

How to redraw bracket or round robin groups:

  • Open Tools Menu and select “Re-Draw Event”
  • Type the code displayed on screen into the field below it to confirm you wish to redraw
  • Click “Re-Draw Event” button
  • Event will return to state prior to drawing bracket, player changes can be made if needed
  • Once complete you will be returned to the Event Hub
  • Select the event and go to “Edit Player List” to make a change or “Create Bracket/Group Play” to re-create the competition.

Match Formats and Round Modifiers (round-specific leg counts) can be reviewed and edited at any point during the competition.

After making changes, re-enter the board # on any tablet to update the scoring app with the new format.

Open the Tools Menu to Edit Match Format or Round Modifiers:

  • VIEW/EDIT MATCH FORMAT will allow the following changes:
    • Number of Sets and Minimum Number of Legs
    • Switch between “Best Of” and “Play All” legs and/or sets
    • Starting rules (Bull Up/Cork, Alternate, etc) for sets and/or legs, including any “Deciding Leg” and/or “Deciding Set” (tie-breaker leg)
    • Option to change game between legs or sets (shows game menu to allow game switching for formats such as “Chicago” and “501-Cricket-Choice)
  • VIEW/EDIT ROUND MODIFIERS will allow changes to:
    • Number of legs played for specific rounds
    • Marking rounds as a “Money Round”

IMPORTANT:

After making a change, do the following to update the scoring app before the next match is played:

  • Re-enter the board # on the scorekeeping device to update settings
  • On the “Select Starter” screen, examine the black buttons to confirm updated leg count
  • If the count is still incorrect, tap the black button to modify it

Reasons to use this feature:

  • The wrong information was entered when setting up the bracket
  • The event is running late and we want to shorten the format

Use “Match Reset” if the wrong player/team has been advanced or an incorrect score has been recorded.

How to EDIT a SCORE or “RESET” a match:

For Knockout Brackets:

To Change A Score:

  • To manually edit a score, click on the completed match to open the match card (Tip: Click on Player Names)
  • Click on the score field to manually enter a score
  • Enter a higher score for the player that advances to the next round
  • If the match needs to be replayed, use the “Reset Match” tool:

To Reset a Match:

  1. In the bracket, click on the completed match to open the match card (Tip: Click on Player Names)
  2. On the match card, select Advanced Options > View
  3. For “Reset Match” click “Confirm”
  4. This match will now be reset, the score will be deleted and players/teams will be reactivated to play the match.
  5. If a board is assigned, the match will automatically be resent to the tablet match listing as available to play.  If you do not wish to replay the match, you can manually enter the score instead.

For Round Robin / Group Play:

To Change A Score:

  • To manually edit the score in the “Match Results” section, click on any score to edit it directly

  • If the match needs to be replayed, use the “Reset a match” tool:

Select “Reset a Match” from the Tools Menu

How to “RESET” a match:

For Round Robin Group Play

  1. From the “Tools” menu at the top right, select “Reset a Match”
  2. Find the match you wish to reset and click the “Reset” button
  3. You will be asked to click “ok” to confirm the change
  4. This match will now be reset and the score and player stats will be deleted
  5. The match will be resent to the scoring app match listing as available to play. If you do not wish to replay the match, you can manually enter the score instead.

First, check the following:

  • Double-check that the board has been assigned in the bracket program
  • Check that the tablet is successfully connected to WiFi and has an Internet connection, if disconnected, connect tablet and try again to update match list
  • Try to resolve above issues before resorting to manual match creation

If necessary, create the match manually – FOLLOW THESE STEPS:

  1. Click button: “Create an Event Match”
  2. Pick the correct event from event menu
  3. Select game from game menu, player roster will now open
  4. Select players from roster – there are duplicate player lists on the left and right.  Pick one player/team from the list on left, then pick opponent from list on right.
  5. Click green “Cork for Start” button
  6. Pick the # of legs for this match if prompted
  7. Now play match as usual

IF THIS IS AN ONLINE TOURNAMENT:

  • Before selecting players from the player list, HOST player must tap the “Connect” Button, generate a connect code and communicate it to their opponent.
  • Opponent taps “Play Online” from the APP WELCOME SCREEN, then selects “Join Game” and enters the connect code.
  • Host player will select which player shoots first and also save the match when finished.

NOTE:

  • You should still receive the match result automatically, if results do not appear in the bracket program, refer to DCTV or have players report winner and score to event staff
  • On DCTV, this match will appear at the bottom of match results list under “Other Matches”

If you notice that a specific tablet is not broadcasting the live match to DartConnect TV:

  • Look at the scoring app’s red control bar and compare it to the picture below
  • If the watch code indicator shows 4-letter code like in the picture (ex: JDVR), then the tablet is in broadcast mode and should be broadcasting
  • If the watch code indicator says “WiFi”, then it is NOT broadcasting
  • Tap the yellow “Connect” button to generate a watch code and re-enable broadcasting

If the scoring app is incorrectly set to play matches online or in-Person, do the following to update the tournament setup for either mode:

  • Exit to the Event Hub and open the Tools Menu
  • Select “Advanced Tools”:
  • On the Advanced Tools menu, select “Edit Tournament Setup”:
  • This will return you to the Tournament Setup Wizard where you can re-select the type of format you want, select “In-Person,” “Online” or “Mixed”
  • To update the app with the new setting, re-enter the board # on the scorekeeping device

Round Robin Group Play – Making Player Changes

How to ADD, SWAP, or REMOVE a player from a group:

Adding A Player

  • From the “Participants” tab, choose the group and click “Add Player”
  • Select the new player from the list of available players
  • Note: The new player must be in  your tournament player list and not currently assigned to a different group in the same event.
  • If the new player is not in your player list, return to the Event Hub and go to the Master List to add the player, then return to the Add Player tool.
  • If the new player does not appear in the list, refresh your browser, then check again
  • After adding the player, wait for the screen to refresh, then double-check the group and make sure the correct player was added
  • If screen appears stuck, refresh the browser again
  • If necessary, use Swap Player to correct a mistake

Swapping A Player

  • From the “Participants” tab, choose the group and click “Swap Player”
  • Select the new player from the list of available players
  • Note: The new player must be in  your tournament player list and not currently assigned to a different group in the same event.
  • If the new player is not in your player list, return to the Event Hub and go to the Master List to add the player, then return to the Add Player tool.
  • If the new player does not appear in the list, refresh your browser, then check again
  • After adding the player, wait for the screen to refresh, then double-check the group and make sure the correct player was added
  • If necessary, use Swap Player to correct a mistake

NOTE: If the player has already played a match, but you are allowing them to be replaced, do the following.  To swap out this player,  you must first reset any matches they have played, including  EVERY match in which they have a score recorded. DartConnect does not recommend this procedure.

Related Tools:
How to Reset a Match

Removing A Player

  • From the “Participants” tab, choose the group and player, then click “Remove Player”:

Save

You Will See the Following Confirmation:

  • IMPORTANT: Removing a player is PERMANENT and can not be undone. The player’s match data will be removed and they will be listed as “Player Removed” in the group player list: