For the purposes of this agreement, “Operator” will refer to the DartConnect Member who is creating and running competitions. “Provider” will refer to DartConnect, LLC. The tournament service may be referred to as “Digital Steel”.
To continue hosting online and in-person DartConnect competitions, the operator is required to agree to both the Billing Agreement and the service Terms and Conditions. Accepting these conditions does not obligate the operator to use this feature. However, accepting this agreement formally enters the operator into a commercial relationship with the Provider. Failure to comply with the Billing Agreement and the Terms and Conditions may result in the suspension of access to the service.
For online competitions, all participants must have a DartConnect Membership, either a paid premium account or a free guest account. For in-person competitions, this requirement is waived, but strongly encouraged
DartConnect Digital Steel Online Competitions currently bill at the rate of $1 per participant, per competition. A Competition may include one or two stages. The billing rate applies to the number of entries for the initial stage.
It is the organizer’s responsibility to collect the service fee from the participants.
Note: During the initial phase of this program, the following manual billing process will be in place. However, this will be replaced with a process that will require the operator to keep a settlement process on file, with a third party processor, to enable simple reconciliation of invoices.
Interim Billing Process
At the start of each week, the Provider will invoice the operator, for any events that occurred in the week prior. The provider will provide an activity report that the operator can review. Should the operator run multiple events during a 7-day period, the Provider will make best efforts to consolidate all events into a single invoice.
At the Provider’s sole discretion, it may provide an operator with extended terms, to reduce the number of settlement transactions.
All invoices must be settled within 5 days to avoid suspension of service. Once service is suspended, there is a $20 reactivation fee, added to the outstanding invoice(s).
All invoices for “My Events” must be settled electronically through the options PayPal offers. Settlement with checks, mail orders, cash settlement is not permitted.
Terms and Conditions
The Provider makes best efforts to provide a reliable service offering. The ability to the DartConnect platform relies on multiple third part vendors and service providers to enable the DartConnect Experience.
Online events introduce additional environmental issues, including the participants individual Wi-Fi environment, devices and browsers which may not be optimized for online competitions.
Unless previously arranged, all competitions are billable once match play begins. It is the operator’s responsibility to become familiar with running Digital Steel Competitions and their selected operating environment, including both in-person venues and online. Operators are responsible for the first line of customer support. DartConnect provides extensive documentation for its platform.
Should an issue arise, the provider will make best efforts to research and correct any conditions that may have contributed to the situation. At this time, the provider cannot commit to providing real-time support for all events. Should resources be available, the provider will respond, and make best efforts to resolve. It is the operator’s responsibility to be familiar with the options that allows the competition to continue when a situation occurs.